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Mercado Juarez Cafe
- Mexican
- Fort Worth, TX
About this business
Location details
1651 East Northside Drive, Fort Worth, TX, 76102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Tonight we had a very large group, several of us are seniors, the food was top notch, we were greeted and sat promptly, but our service was horrendous. We were sat in the room with glass windows which was great because it was away from the rest of the restaurant and a few of us have hearing issues so we appreciate that. Our server Jeanett was all over the place, and not attentive. We then witnessed through the glass our sever by another female getting way to handsy on the lady parts. This is totally unacceptable, and disgus... read more
Business response:
We appreciate your feedback and are sorry to hear that your visit fell short of expectations, Catherine. We’ll be reviewing your concerns with our staff to ensure we improve moving forward. We hope you’ll consider giving us another try. Please email us at gm@mercadojuarez.com so that we can reach out to you directly.
Horrible good terrible service. What are the fajita salad? The lettuce was disgusting and had a gross metallic aftertaste. I didn't even eat the salad. I just ate the meat which was room temperature and over seasoned. My husband's enchiladas the cheese was hard. It seemed like there was maybe a cheese stick inside of it that wasn't melted. Our server Tomas was not friendly Seemed like we were bothering him Anytime we needed to ask for something. The salsa is basically ketchup. This is not Mexican food! This is something on a... read more
Business response:
Thank you for your review. We regret that your experience wasn’t as positive as we strive for. Your feedback is important, and we will address the issues with our team. Please email us at gm@mercadojuarez.com so we can get in touch with you directly. We hope to have the opportunity to make it right
Visited today first time in probably thirty years and man was I disappointed. I'm pretty sure the chicken flautas were out of the freezer section at Walmart. Sad to say won't come back
Business response:
Brenda - We’re sorry to hear that your recent visit wasn’t up to our usual standards. Your comments will help us improve, and we’d love to welcome you back for a more enjoyable experience. Please send our team an email at gm@mercadojuarez.com if you would like to get in touch with us further.
Used to visit their restaurant in Denton, Tx all the time before they closed it. This one is in Fort Worth and it was bland, bland, bland. Not what we remembered.
Business response:
Thank you for your review. We regret that your experience wasn’t as positive as we strive for. Your feedback is important, and we will address the issues with our team. Please email us at gm@mercadojuarez.com so we can get in touch with you directly. We hope to have the opportunity to make it right
Wow, how did this place become what is is today. Old, musty, and doesn't seem like it's managed very well. I ordered beef fajitas; dry, pithy, onions still raw, and not a drop of juice. I refused to pay for them. I was asked if I wanted a second beer and I declined but one was delivered anyway. I never received my charro beans, guacamole was not fresh, and most importantly our table of 8 could not stomach the smell of the salsa. It smelled like old Parmesan cheese and tasted worse, so we had chips only. I remember when Don a... read more
Business response:
Rob - We deeply apologize for the experience you had during your recent visit. It’s truly disappointing to hear that we fell short of your expectations, and we understand how frustrating this must have been for you. We take your feedback very seriously and would appreciate the opportunity to learn more about what happened so we can address the issues directly and ensure they do not happen again. Please reach out to us at gm@mercadojuarez.com so we can contact you directly.
If I could rate this negative 0 I would, customer service is TERRIBLE. They got our to go order wrong and put the incorrect sauce on our enchiladas and the manager said OH the order was right we just put the wrong sauce you can come back and I'll give you a side of the correct sauce. So if I came in and dined in your restaurant and you brought me out my dinner with the wrong sauce you would then say well I'll bring you a side of the sauce you want just scrape it off. She was rude and unapologetic Talk about horrible customer... read more
Business response:
Mckenzie - We deeply apologize for the experience you had during your recent visit. It’s truly disappointing to hear that we fell short of your expectations, and we understand how frustrating this must have been for you. We take your feedback very seriously and would appreciate the opportunity to learn more about what happened so we can address the issues directly and ensure they do not happen again. Please reach out to us at gm@mercadojuarez.com so we can contact you directly.
Food was mediocre at best. Queso was cheese from a can. Service was ok but expected a much better food experience with the level of traffic I saw in the parking lot.
Business response:
We appreciate your feedback and are sorry to hear that your visit fell short of expectations. We hope you’ll consider giving us another try. Please email us at gm@mercadojuarez.com so that we can reach out to you directly.
It saddens me to write this. We've been coming to MJ since I was a kid, almost 50 yrs, and I have many great memories here. But ever since Covid it's just not the same. Sadly our last visit will likely be our LAST visit. The queso tasted canned. The tortillas, although freshly homemade, were thick and doughy. The chicken fajitas were obviously frozen, not fresh, and dangerously undercooked. We couldn't finish our meal it was so bad. The only reason I gave them 2 was because the service was good and the salsa is stil... read more
Business response:
Brian - We deeply apologize for the experience you had during your recent visit. It’s truly disappointing to hear that we fell short of your expectations, and we understand how frustrating this must have been for you. We take your feedback very seriously and would appreciate the opportunity to learn more about what happened so we can address the issues directly and ensure they do not happen again. Please reach out to us at gm@mercadojuarez.com so we can contact you directly.
Can for lunch this Thursday and they had a special where you get free queso. I ordered fajitas and said I would have to get it for two. It's just says entree, so that's cool. Service wasn't the best either.
Business response:
We apologize for the disappointment you experienced during your visit. Please feel free to reach out to us at gm@mercadojuarez.com if you'd like to discuss further.
Frequently asked questions about Mercado Juarez Cafe
How is Mercado Juarez Cafe rated?
Mercado Juarez Cafe has a 4.1 star rating with 4,565 reviews.
When is Mercado Juarez Cafe open?
Mercado Juarez Cafe is open now. It will close at 9:00 p.m.