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Mercado Juarez Cafe
- Mexican
- Fort Worth, TX
About this business
Location details
1651 East Northside Drive, Fort Worth, TX, 76102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Used to visit their restaurant in Denton, Tx all the time before they closed it. This one is in Fort Worth and it was bland, bland, bland. Not what we remembered.
Business response:
Thank you for your review. We regret that your experience wasn’t as positive as we strive for. Your feedback is important, and we will address the issues with our team. Please email us at gm@mercadojuarez.com so we can get in touch with you directly. We hope to have the opportunity to make it right
Wow, how did this place become what is is today. Old, musty, and doesn't seem like it's managed very well. I ordered beef fajitas; dry, pithy, onions still raw, and not a drop of juice. I refused to pay for them. I was asked if I wanted a second beer and I declined but one was delivered anyway. I never received my charro beans, guacamole was not fresh, and most importantly our table of 8 could not stomach the smell of the salsa. It smelled like old Parmesan cheese and tasted worse, so we had chips only. I remember when Don a... read more
Business response:
Rob - We deeply apologize for the experience you had during your recent visit. It’s truly disappointing to hear that we fell short of your expectations, and we understand how frustrating this must have been for you. We take your feedback very seriously and would appreciate the opportunity to learn more about what happened so we can address the issues directly and ensure they do not happen again. Please reach out to us at gm@mercadojuarez.com so we can contact you directly.
If I could rate this negative 0 I would, customer service is TERRIBLE. They got our to go order wrong and put the incorrect sauce on our enchiladas and the manager said OH the order was right we just put the wrong sauce you can come back and I'll give you a side of the correct sauce. So if I came in and dined in your restaurant and you brought me out my dinner with the wrong sauce you would then say well I'll bring you a side of the sauce you want just scrape it off. She was rude and unapologetic Talk about horrible customer... read more
Business response:
Mckenzie - We deeply apologize for the experience you had during your recent visit. It’s truly disappointing to hear that we fell short of your expectations, and we understand how frustrating this must have been for you. We take your feedback very seriously and would appreciate the opportunity to learn more about what happened so we can address the issues directly and ensure they do not happen again. Please reach out to us at gm@mercadojuarez.com so we can contact you directly.
Food was mediocre at best. Queso was cheese from a can. Service was ok but expected a much better food experience with the level of traffic I saw in the parking lot.
Business response:
We appreciate your feedback and are sorry to hear that your visit fell short of expectations. We hope you’ll consider giving us another try. Please email us at gm@mercadojuarez.com so that we can reach out to you directly.
It saddens me to write this. We've been coming to MJ since I was a kid, almost 50 yrs, and I have many great memories here. But ever since Covid it's just not the same. Sadly our last visit will likely be our LAST visit. The queso tasted canned. The tortillas, although freshly homemade, were thick and doughy. The chicken fajitas were obviously frozen, not fresh, and dangerously undercooked. We couldn't finish our meal it was so bad. The only reason I gave them 2 was because the service was good and the salsa is stil... read more
Business response:
Brian - We deeply apologize for the experience you had during your recent visit. It’s truly disappointing to hear that we fell short of your expectations, and we understand how frustrating this must have been for you. We take your feedback very seriously and would appreciate the opportunity to learn more about what happened so we can address the issues directly and ensure they do not happen again. Please reach out to us at gm@mercadojuarez.com so we can contact you directly.
Can for lunch this Thursday and they had a special where you get free queso. I ordered fajitas and said I would have to get it for two. It's just says entree, so that's cool. Service wasn't the best either.
Business response:
We apologize for the disappointment you experienced during your visit. Please feel free to reach out to us at gm@mercadojuarez.com if you'd like to discuss further.
I don't recommend the restaurant at all. They don't organize and I waited more than 40 minutes to order a drink , I ordered fajitas, they had no flavor and even my stomach hurt.
Business response:
jose, we’re sorry to hear that your experience didn’t meet your expectations. We’d like to learn more about what happened and how we can improve. Please contact us at gm@mercadojuarez.com so we can address your concerns directly. Thank you for your feedback.
Hi, if I could give the service at this restaurant -1 star I would. The young Hispanic girl that answered my call in order was Rude and extremely unprofessional. I complained to the manager and you wouldn't believe how sloppy my order was when I received it. This is the worst food order that I have ever received.
Business response:
Romonna, we’re sorry to hear about your experience. We’d like to learn more about what happened and how we can improve. Please contact us at gm@mercadojuarez.com so we can address your concerns directly. Thank you for your feedback.
Just not a fan of the new Mercado. They didn't mess with the salsa, so that's a positive, but the menu has been carved down while prices have gone up. Simple favorites have been reworked, and not for the better. Today's lunch was the fajita salad I've been ordering for decades. It shows up in a plain white bowl, not the tortilla it's always come in. Are we trying to become Mi Cocina? Please don't. The salad mix was at least 25% of the most bitter red cabbage I've experienced and a very rough chop. Chunks of carrot Bugs Bu... read more
Business response:
We’re sorry to hear that your experience didn’t meet your expectations. We’d like to learn more about what happened and how we can improve. Please contact us at gm@mercadojuarez.com so we can address your concerns directly. Thank you for your feedback.
Frequently asked questions about Mercado Juarez Cafe
How is Mercado Juarez Cafe rated?
Mercado Juarez Cafe has a 4.1 star rating with 4,495 reviews.
When is Mercado Juarez Cafe open?
Mercado Juarez Cafe is open now. It will close at 9:00 p.m.