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Thirsty Lion
- Restaurants
- Phoenix, AZ
About this business
Location details
21001 N Tatum Blvd Suite 6, Phoenix, AZ, 85050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 10:00 a.m. to 11:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
We have eaten at the thirsty lion before... And have been very impressed. The food has always been very good and interesting. Tonight's crowd was very easy to be around, not loud and comfortable. Our waitress was extremely unimpressed with her tip... Which she checked before she left our table... And rolled her eyes in disgust. Her attitude was very unbecoming. We cannot recall her name.
Business response:
Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoy our food and ambiance, and appreciate your kind words about the atmosphere during your recent visit. We are, however, concerned about the service you received and apologize for any discomfort this may have caused. Your feedback is invaluable, and we will certainly reflect on it to ensure a more positive experience in the future.
great dinner before our comedy show. We went during happy hour so we started with the spinach dip. We rated it an 8/10! I had the salad and they were out of the normal steak so it was with ribeye I believe. I love a Caesar salad and this one was really good with the arugula! I also had a side of fries and the aioli was so yummy. my boyfriend enjoyed his burger as well. staff was great!! would definitely come back for dinner or happy hour!!
Business response:
Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed your dinner before the comedy show and took advantage of our happy hour. It's great to know that the spinach dip and Caesar salad with arugula hit the spot for you, and we're glad the ribeye substitution worked out. We're also pleased that your boyfriend enjoyed his burger and that the aioli was a highlight. Our team takes pride in providing excellent service, and your kind words mean a lot to us. Looking forward to welcoming you b... read more
Horrible experience here. Came and sat down outside on the patio on a Saturday afternoon and attempted to have brunch. We sat for 20 minutes before we had to grab the hostess to ask why the 2 servers who had seen we have been sat but neither did not acknowledge nor say anything to us. Shortly after we were sat another table was sat and was immediately greeted by one of those servers and was brought waters and the server took their order. Meanwhile we STILL have yet to have anyone come say hi to us. I hate to think it was a r... read more
Business response:
Savannah, we are disheartened to read about the service problems you experienced and hope that you will accept our sincerest apologies. The General Manager is taking corrective steps so that future guests do not encounter the same issues. I truly hope that you will give us another chance to prove that we are committed to providing an outstanding dining experience. Please email me at adubois@ceghospitality.com. We appreciate the opportunity.
From the moment I walked in, I was greeted by (sorry for the spelling) Katelyn, who walked me to the table and let me know if I needed to change, it would not be a problem. She was kind and asked how my day was and what brought me in (Classy). And Alyssa was super friendly for the brief time we were inside at her table. We moved outside to Maggie's section, and she was AMAZING! Attentive, funny, understanding, and patient with our slowness to order as it had been a while since the two of us (the guests) had seen each other.... read more
Business response:
Thank you for sharing your experience, Jason. It's wonderful to hear that Katelyn, Alyssa, and Maggie provided you with such attentive and friendly service. We're thrilled that you enjoyed your time at Thirsty Lion Desert Ridge and that your meal met your expectations. Your kind words about our team are greatly appreciated and will surely be passed along to them.
We tried Thirsty Lion for the 1st time. Service fell extremely short and they were long periods of waiting after we had eaten and no record of the Anniversary celebration we had mentioned at time of booking. The Grilled Ribeye Steak was fine but the side of the Garlic noodles are not really noodles and it's so misleading as they are a garlicky macaroni pasta. The Szechuan Orange Chicken was good but lacked authentic Chinese flavors. The vegetables and Rice it was served with were the best part of that dish. They need to be ... read more
Business response:
Thank you for taking the time to share your first visit experience. We’re very sorry to hear it didn’t meet expectations, especially on a night meant to celebrate an anniversary. Your comments about service, cleanliness, and staffing are important and will be shared with our management team for immediate review. We’d appreciate the chance to follow up directly and make things right. Please reach out to us at adubois@ceghospitality.com so we can learn more and address your concerns personally.
Six of us dined on the patio on a Friday evening. Our server Dillon was very good however the kitchen and bar were really in the weeds and it took a long time for our orders to come out. He kept coming by and apologizing and taking more orders even before what we had already ordered was served! They need more kitchen staff on a Friday night! One dish problem - the bacon on the bacon wrapped shrimp is way too thick and is woefully undercooked while the shrimp is overcooked. The BBQ sauce was tasty and they don't need to ser... read more
Business response:
Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the service provided by Collin and our Happy Hour menu. We sincerely apologize for the delays you experienced with your orders and understand the frustration it caused. Your comments about the bacon-wrapped shrimp and the rice have been noted, and we appreciate your suggestions for improvement. Your insights are invaluable as we strive to enhance our guests' dining experiences. We're glad to know you enjoyed the patio and found the f... read more
My parents have raved about the Thirsty Lion for awhile now so I was excited to try it. I made a reservation for my birthday with friends and family on a Wednesday night. When we got to the restaurant they had seated someone else at our table. Then we had to wait for them to be reseated. But the staff left all the used water glasses from the previous party at our table. Eventually our waiter stopped by to check in and when I asked for water for the table she asked what was wrong with the water before. Well the water was us... read more
Business response:
Ally, we are disheartened to read about the service problems you experienced and hope that you will accept our sincerest apologies. I truly hope that you will give us another chance to prove that we are committed to providing an outstanding dining experience. If inclined, please email me at adubois@ceghospitality.com so we can get in touch directly.
The apps and entrees were not enjoyed. Service did not meet expectations either. The burger was charred and dry and they served room temperature water.
Business response:
We are disheartened to read about the food presentation and service problems you experienced and hope that you will accept our sincerest apologies. I truly hope that you will give us another chance to prove that we are committed to providing an outstanding dining experience. If inclined, please email me at adubois@ceghospitality.com. We appreciate the opportunity.
Without warning, they eliminated happy hour on March 16. No reason, St. Patrick's day is not a holiday, plus this was the day before St. Patrick's day. So...unfortunately, the servers had to suffer because it came out of their tips. Plus, the $20 shepherd's pie was probably the worst ever. Too bad, but they made a mistake, plus it was not busy!
Business response:
Thank you for sharing your feedback. We understand your disappointment with the changes to our happy hour and are sorry to hear that the shepherd's pie did not meet your expectations. Please contact us at adubois@ceghospitality.com so we discuss this directly!
Frequently asked questions about Thirsty Lion
How is Thirsty Lion rated?
Thirsty Lion has a 4.4 star rating with 2,500 reviews.
When is Thirsty Lion open?
Thirsty Lion is open now. It will close at 10:00 p.m.